Refund policy

At Matcha Rituals, we're committed to providing you with high-quality Matcha products. We value your trust in us and want you to be completely satisfied with your purchase. If you need to return any of our product, please review our return guidelines below:

Return Period: If you receive a damaged product, you may return it within 1 week of your purchase date. To qualify for a return, the product must be in its original packaging. We do not accept returns for opened Matcha products that are not damaged.

How to Return Your Damaged Product:

To return your damaged product, please follow these instructions:

  1. Reach out to our customer support team at matcharituals@gmail.com to inform us of your return request.

  2. Include your order number, a description of the damage, and any relevant photos.

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